Contact Us

Contact Us

Have a question, need assistance, or want to learn more about our products? We're here to help! At Henderson, we pride ourselves on providing exceptional customer service to riders around the world. Whether you need sizing advice, product recommendations, order support, or have any other inquiry, our knowledgeable team is ready to assist you.

Get in Touch

Email Us

Primary Contact: jouiet.hat@gmail.com

Response Time: Within 24 hours (Monday-Friday)

Business Hours: Monday-Friday, 9:00 AM - 6:00 PM EST

Email is the fastest way to reach us! Our team monitors this inbox throughout the day and strives to respond to all inquiries within 24 hours during business days. For the quickest response, please include your order number if you're contacting us about an existing order.

Before You Contact Us

To help us serve you better, please have the following information ready when contacting us:

  • Order Number: Found in your order confirmation email (if applicable)
  • Product Details: Item name, size, color, or product page link
  • Photos: If reporting damage or defects, clear photos are extremely helpful
  • Detailed Description: The more details you provide, the faster we can help

Common Reasons to Contact Us

Pre-Purchase Questions

  • Product Recommendations: Not sure which gear is right for you? Tell us about your riding style, experience level, and needs.
  • Sizing Assistance: Need help determining the right size? Send us your measurements and we'll guide you.
  • Product Availability: Looking for a specific item or variant? We'll check our inventory and upcoming shipments.
  • Bulk or Corporate Orders: Need to outfit a team or group? We can help with special pricing and coordination.

Order Support

  • Order Status: Check the status of your order and estimated delivery
  • Modify or Cancel Order: Need to change or cancel an order? Contact us within 2 hours of placing it
  • Tracking Issues: Having trouble with your tracking information?
  • Delivery Problems: Package delayed, lost, or damaged in transit?

Returns & Exchanges

  • Start a Return: Initiate a return within our 30-day return window
  • Size Exchange: Need a different size? We offer free size exchanges!
  • Damaged or Defective Items: Report any issues with product quality
  • Refund Status: Check on the status of your return or refund

Technical Support

  • Product Setup: Need help setting up communication systems or electronics?
  • Warranty Claims: Assistance with manufacturer warranty issues
  • Care Instructions: Questions about cleaning or maintaining your gear

Quick Answers

Many common questions are answered in our comprehensive FAQ page. You'll find detailed information about:

  • Shipping methods, rates, and delivery times
  • Return and exchange policies
  • Sizing guides and fit recommendations
  • Payment methods and order processing
  • Product certifications and warranties
  • International shipping and customs

Check out our FAQ page - you might find your answer instantly!

Business & Partnership Inquiries

Are you interested in partnering with Henderson, becoming a dealer, or discussing a business opportunity? We'd love to hear from you! Please email us at jouiet.hat@gmail.com with "Business Inquiry" in the subject line, and include details about your proposal or inquiry.

Our Commitment to You

At Henderson, we're committed to providing exceptional customer service at every stage of your journey with us. Whether you're researching your first piece of riding gear or you're a seasoned rider upgrading your equipment, we're here to support you with expert knowledge, honest advice, and genuine care for your riding experience and safety.

Your questions and feedback help us serve the riding community better. We value every interaction and strive to make your experience with Henderson outstanding.

We look forward to hearing from you!

Ready to Gear Up?

While you're here, why not explore our extensive collection of premium motorcycle gear? From DOT-certified helmets to protective jackets, gloves, boots, and accessories, we have everything you need to ride with confidence.

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