Are your motorcycle helmets DOT certified?

Yes, all our motorcycle helmets meet or exceed DOT (Department of Transportation) safety standards. We carry DOT-certified helmets from trusted brands, ensuring maximum protection for riders. Many of our helmets also feature ECE 22.05 or 22.06 certification for international safety compliance.

What does CE-rated motorcycle gear mean?

CE-rated motorcycle gear meets European safety standards (CE - Conformité Européenne). Our CE-certified jackets, pants, and protective gear include impact-absorbing armor in critical areas like shoulders, elbows, back, knees, and hips. CE Level 1 armor absorbs up to 18kN of impact, while CE Level 2 absorbs up to 9kN, providing superior crash protection.

Do you offer free shipping on motorcycle gear?

Yes, we offer free shipping on all orders over $150 within the continental United States. Orders are typically processed within 1-2 business days and delivered within 5-7 business days via standard shipping. Expedited shipping options are available at checkout for faster delivery.

What is your return policy for motorcycle gear?

We offer a 30-day money-back guarantee on all motorcycle gear. If you're not completely satisfied with your purchase, you can return unused items in original condition for a full refund. Items must have all tags attached and be free from wear, dirt, or damage. We provide prepaid return labels for your convenience. Refunds are processed within 5-7 business days of receiving the returned item.

How do I choose the right motorcycle helmet size?

To find your helmet size, measure the circumference of your head at its widest point (about 1 inch above your eyebrows). Use a flexible tape measure and reference our size chart: Small (55-56cm / 21.7-22in), Medium (57-58cm / 22.4-22.8in), Large (59-60cm / 23.2-23.6in), XL (61-62cm / 24-24.4in). A properly fitted helmet should feel snug but not uncomfortably tight, with no pressure points. The helmet should not move when you shake your head side to side.

What motorcycle gear do beginner riders need?

Essential gear for beginner riders includes: (1) DOT-certified full-face helmet for maximum protection, (2) CE-rated motorcycle jacket with armor at shoulders, elbows, and back, (3) Reinforced motorcycle gloves with knuckle protection, (4) Riding pants with knee and hip armor, (5) Over-the-ankle motorcycle boots with non-slip soles. We recommend starting with our Beginner Confidence Builder bundle, which includes all safety essentials at a discounted price. Visibility is also crucial - choose gear with reflective elements for riding in low-light conditions.

Is your motorcycle gear waterproof for rain riding?

We carry both waterproof and water-resistant motorcycle gear. Waterproof jackets and pants feature sealed seams and waterproof membranes (like Gore-Tex or proprietary waterproof linings) to keep you dry in heavy rain. Water-resistant gear repels light rain but may not hold up in prolonged downpours. Check individual product descriptions for waterproof ratings. For all-weather riding, we recommend our Adventure Tourer Kit which includes 100% waterproof jacket and pants with taped seams and storm flaps.

How do I care for leather motorcycle gear?

To maintain leather motorcycle gear: (1) Clean with a damp cloth and mild leather cleaner after each ride to remove dirt and road grime, (2) Apply leather conditioner every 3-6 months to prevent cracking and maintain suppleness, (3) Store in a cool, dry place away from direct sunlight, (4) Never machine wash - hand clean only, (5) For waterproofing, use leather-specific waterproofing spray and reapply seasonally. Always remove armor inserts before cleaning. Proper care extends the life of your leather gear and maintains its protective qualities.

Can I use motorcycle gear for daily commuting?

Absolutely! Our Daily Commuter collection is specifically designed for urban riders who ride to work daily. Look for gear with: (1) CE-certified armor for safety in traffic, (2) Reflective elements for visibility during rush hour, (3) Ventilation for comfort in stop-and-go traffic, (4) Waterproof or water-resistant materials for unpredictable weather, (5) Quick-dry fabrics that don't retain odors. Many daily commuters prefer textile jackets over leather for versatility and easier maintenance. Our commuter gear is also designed to look professional off the bike.

What's the difference between full-face and modular helmets?

Full-face helmets provide maximum protection with a fixed chin bar and are ideal for highway riding and sport riding. They offer superior aerodynamics and noise reduction. Modular (flip-up) helmets feature a hinged chin bar that flips up, combining the protection of a full-face with the convenience of an open-face helmet. Modular helmets are great for touring riders who want to easily communicate at gas stops without removing the helmet. Both types are DOT-certified, but full-face helmets generally offer slightly better impact protection due to their one-piece construction.

Shipping Information

At Henderson, we understand that getting your motorcycle gear quickly and safely is just as important as the quality of the products themselves. We've partnered with trusted shipping carriers to ensure your order arrives promptly and in perfect condition. Below you'll find complete information about our shipping options, delivery times, and policies.

Shipping Methods & Delivery Times

Standard Shipping

Cost: $9.99 (FREE on orders over $150)
Delivery Time: 5-7 business days
Tracking: Included with every shipment
Carrier: USPS, UPS, or FedEx (we select the best option for your location)

Standard shipping is our most economical option and is perfect for orders where delivery timing is flexible. All standard shipments include full tracking information so you can monitor your package every step of the way.

Express Shipping

Cost: $24.99
Delivery Time: 2-3 business days
Tracking: Priority tracking included
Carrier: UPS or FedEx Express

Need your gear fast? Our express shipping option ensures rapid delivery for those time-sensitive orders. Express shipments receive priority handling and expedited transit.

Overnight Shipping

Cost: $39.99
Delivery Time: Next business day
Tracking: Real-time tracking included
Carrier: FedEx Overnight or UPS Next Day Air
Order Cut-off: 12:00 PM EST for same-day processing

For urgent orders, our overnight shipping guarantees next business day delivery when you order before noon EST. Perfect for last-minute trips or emergency gear replacements.

Free Shipping

We offer FREE standard shipping on all orders over $150 within the continental United States. This is our way of saying thank you for choosing Henderson for your motorcycle gear needs. There's no coupon code required – the discount is automatically applied at checkout when your order qualifies.

Order Processing Time

We process orders Monday through Friday, excluding major holidays. Here's what you need to know about our processing schedule:

Standard Orders: Orders placed before 2:00 PM EST are typically processed the same business day
Express & Overnight Orders: Must be placed before 12:00 PM EST for same-day processing
Weekend Orders: Orders placed after 2:00 PM Friday through Sunday are processed on Monday
Holiday Schedule: Orders may experience slight delays during major holidays. We'll notify you if your order will be affected

Once your order is processed, you'll receive an email confirmation with your tracking number. Most orders ship within 24 hours of processing.

International Shipping

We're proud to serve motorcycle enthusiasts worldwide. International shipping is available to most countries with the following details:

Available Countries

We currently ship to Canada, United Kingdom, Australia, and most European Union countries. If you don't see your country at checkout, please contact us at jouiet.hat@gmail.com to inquire about availability.

International Shipping Rates

Canada: Starting at $19.99 (7-10 business days)
Europe: Starting at $29.99 (10-15 business days)
Australia/Asia: Starting at $34.99 (12-18 business days)
Other Regions: Rates calculated at checkout

Customs and Import Duties

Please note that international orders may be subject to customs duties, taxes, and fees imposed by your country's customs authority. These charges are the responsibility of the recipient and are not included in our shipping costs. We recommend checking with your local customs office for potential charges before placing your order.

We complete all necessary customs documentation accurately to help expedite your shipment through customs clearance. All international packages include full tracking from our warehouse to your door.

Tracking Your Order

Staying informed about your shipment is easy with our comprehensive tracking system:

Order Confirmation: You'll receive an email immediately after placing your order with your order number
Shipping Confirmation: Once your order ships, you'll receive a second email with your tracking number and a direct link to track your package
Carrier Tracking: Use your tracking number on the carrier's website (USPS, UPS, or FedEx) to see real-time updates
Delivery Confirmation: You'll receive notification when your package has been delivered

If you have any questions about your shipment or if tracking shows no movement for more than 48 hours, please contact our customer service team at jouiet.hat@gmail.com and we'll investigate immediately.

PO Box and APO/FPO Addresses

We ship to PO Boxes via USPS for domestic orders. Please note that express and overnight shipping options are not available for PO Box addresses. We also proudly ship to APO/FPO military addresses at standard domestic rates. Thank you for your service!

Shipping Restrictions

While we strive to serve customers everywhere, please be aware of the following restrictions:

Some items cannot be shipped via air freight due to airline regulations (certain aerosols, batteries, etc.)
Oversized items may require freight shipping with additional charges
Some products may have regional restrictions based on local regulations
Addresses identified as freight forwarders may have additional requirements

If your order includes items with shipping restrictions, we'll contact you to discuss alternative options.

Shipping Issues and Support

Lost or Stolen Packages

If your tracking shows "Delivered" but you haven't received your package, please check with neighbors, building management, or household members first. If you still can't locate your package, contact us within 48 hours and we'll file a claim with the carrier. We stand behind every order and will work to resolve the issue.

Damaged Packages

If your package arrives damaged, please keep all packaging materials and contact us immediately at jouiet.hat@gmail.com with photos of the damage. We'll arrange for a replacement or refund as appropriate. Your satisfaction is our priority.

Delivery Delays

While rare, shipments can occasionally be delayed due to weather, carrier issues, or other unforeseen circumstances. If your package is delayed beyond the estimated delivery window, please contact us and we'll track down your shipment and provide updates.

Shipping FAQs

Can I change my shipping address after placing an order?

If your order hasn't shipped yet, we can update your shipping address. Contact us immediately at jouiet.hat@gmail.com with your order number and new address. Once a package has shipped, we cannot change the address, but we can work with the carrier to attempt delivery rerouting (additional fees may apply).

Do you ship to Canada?

Yes! We ship to all Canadian provinces and territories. Shipping times are typically 7-10 business days, and customs duties may apply.

What if I need my order by a specific date?

We recommend ordering at least 10 business days before you need your items to account for processing and transit time. If you have a tight deadline, choose express or overnight shipping and contact us to confirm availability and timing.

Do you offer local pickup?

Currently, we operate as an online-only retailer and do not offer local pickup. All orders must be shipped to a physical address.

Can I track my international shipment?

Yes, all international shipments include tracking. However, tracking updates may be less frequent once your package enters your country's postal system. You can use your tracking number on your local postal service website for the most up-to-date information.

Need Help?

If you have any questions about shipping that aren't answered here, or if you need assistance with your order, please don't hesitate to contact our customer service team at jouiet.hat@gmail.com. We typically respond within 24 hours and are happy to help with any shipping-related concerns.

For order-specific inquiries, please include your order number in your email to help us assist you more quickly.

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