Privacy Policy

Effective Date: October 15, 2025

At Henderson ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our motorcycle gear and accessories.

By using our Site, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Site.

1. Information We Collect

We collect information from you in several ways when you visit and use our Site:

1.1 Personal Information You Provide

When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect:

• Contact Information: Name, email address, phone number, shipping address, billing address
• Payment Information: Credit card details, billing information (processed securely through our payment processor)
• Account Information: Username, password, order history, preferences
• Communication Data: Information you provide when contacting customer service, reviews, feedback

1.2 Information Automatically Collected

When you visit our Site, we automatically collect certain information about your device and browsing activity:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages viewed, time spent on pages, links clicked, referring website, search terms used
• Location Data: General geographic location based on your IP address
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies (see Section 4 below)

1.3 Information from Third Parties

We may receive information about you from:

• Payment Processors: Transaction and payment verification information
• Shipping Carriers: Delivery status and tracking information
• Social Media: If you connect via social media accounts, we may receive your public profile information
• Analytics Providers: Aggregated usage statistics and demographic data

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Process and Fulfill Orders

• Process your transactions and payments
• Ship products to your address
• Send order confirmations and shipping notifications
• Handle returns, exchanges, and refunds
• Communicate about your orders

2.2 To Provide Customer Support

• Respond to your inquiries and requests
• Provide technical support
• Resolve disputes and troubleshoot problems
• Process warranty claims

2.3 To Improve Our Services

• Analyze usage patterns and trends
• Conduct market research and surveys
• Test new features and functionality
• Improve our website design and user experience
• Optimize our product offerings

2.4 For Marketing and Communications

• Send promotional emails about new products, special offers, and sales (with your consent)
• Display personalized advertisements
• Send newsletters and updates
• Conduct marketing campaigns
• Request reviews and feedback

2.5 For Legal and Security Purposes

• Comply with legal obligations and regulations
• Prevent fraud and unauthorized transactions
• Protect our rights and property
• Enforce our Terms of Service
• Investigate and respond to claims

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

• Payment Processors: To process credit card payments securely (e.g., Shopify Payments (Stripe))
• Shipping Companies: To deliver your orders (e.g., USPS, UPS, FedEx)
• Email Service Providers: To send transactional and marketing emails
• Analytics Services: To analyze website usage (e.g., Google Analytics)
• Hosting Providers: To host our website and data (Shopify)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to:

• Comply with legal processes (subpoenas, court orders, government requests)
• Enforce our policies and Terms of Service
• Protect our rights, property, or safety, or that of others
• Investigate and prevent fraud, security breaches, or illegal activity

3.3 Business Transfers

If Henderson is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our Site of any such change in ownership.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site.

4.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser. They help us recognize you, remember your preferences, and analyze how you use our Site.

4.2 Types of Cookies We Use

• Essential Cookies: Required for the Site to function properly (shopping cart, checkout, login)
• Analytics Cookies: Help us understand how visitors use our Site (Google Analytics)
• Marketing Cookies: Used to display relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your settings and preferences (language, region)

4.3 Managing Cookies

You can control and delete cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Site, including the shopping cart and checkout process.

For more information about managing cookies, visit: www.allaboutcookies.org

4.4 Third-Party Tracking

Third-party services like Google Analytics, Facebook Pixel, and advertising networks may also use cookies to track your activity across websites. These third parties have their own privacy policies governing their use of your information.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

5.1 General Data Protection Regulation (GDPR) - European Union

If you are located in the European Union, you have the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information ("right to be forgotten")
• Right to Restriction: Request limitation on how we process your information
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your information for certain purposes (e.g., marketing)
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

5.2 California Consumer Privacy Act (CCPA) - California Residents

If you are a California resident, you have the following rights:

• Right to Know: Request disclosure of categories and specific pieces of personal information collected
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of your personal information (we do not sell personal information)
• Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights

5.3 Marketing Communications

You can opt-out of receiving promotional emails by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email
• Updating your email preferences in your account settings
• Contacting us at jouiet.hat@gmail.com

Please note that even if you opt-out of marketing emails, you will still receive transactional emails related to your orders.

5.4 Exercising Your Rights

To exercise any of the rights described above, please contact us at:

• Email: jouiet.hat@gmail.com
• Subject Line: "Privacy Rights Request"

We will respond to your request within 30 days. We may need to verify your identity before processing your request.

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it:

• Encryption: We use SSL/TLS encryption to secure data transmission between your browser and our servers
• Secure Payment Processing: Payment information is processed through PCI DSS compliant payment processors
• Access Controls: Access to personal information is restricted to authorized personnel only
• Regular Security Audits: We regularly review and update our security practices
• Data Minimization: We collect only the information necessary to provide our services

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Information: Retained while your account is active and for 7 years after account closure (for legal and accounting purposes)
• Order Information: Retained for 7 years for tax, legal, and accounting purposes
• Marketing Data: Retained until you unsubscribe or request deletion
• Analytics Data: Anonymized and retained for statistical analysis

When we no longer need your information, we will securely delete or anonymize it.

8. Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at jouiet.hat@gmail.com, and we will promptly delete such information from our records.

9. International Data Transfers

Henderson is based in the United States. If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate.

These countries may have data protection laws different from those in your country. By using our Site, you consent to the transfer of your information to the United States and other countries.

For users in the European Union, we ensure that any international transfers comply with GDPR requirements through appropriate safeguards such as Standard Contractual Clauses.

10. Third-Party Links

Our Site may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Effective Date" at the top of this policy.

If we make material changes, we will notify you by:

• Posting a prominent notice on our Site
• Sending you an email notification (if you have provided your email address)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Henderson Motorcycle Gear
Email: jouiet.hat@gmail.com
Subject: Privacy Policy Inquiry

We will respond to your inquiry within 30 days.

13. Consent

By using our Site and providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our Site or provide us with any personal information.

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Last Updated: October 15, 2025

This Privacy Policy is effective as of the date stated above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.